Terms of Service

Routeline Brand Supply LLC (“Routeline,” “we,” “us”) is a New York limited liability company based in Suffolk County. We sell custom apparel, screen printing, embroidery, promotional products, signage, and company-store programs, producing every order through our network of supplier and decoration partners and shipping directly to you or your recipients. Questions about these terms: hello@routelinebrandsupply.com.

Every order starts with a written quote. Quotes describe your specific job — items, quantities, decoration, artwork requirements, and price — and are valid for 15 days from the date issued. After 15days, we’ll requote before any order moves forward, since supplier costs can change in that window. A verbal estimate is not a quote and is not binding — only a written quote is.

You are responsible for making sure you have the rights to any artwork, logos, or designs you send us, and by sending them you grant us permission to reproduce them solely to prepare and fulfill your order.

Before your order goes into production, we prepare a digital proof showing exactly what will be printed, stitched, or produced — colors, placement, sizing, and text. Nothing goes to production without your written approval of that proof. Once you approve a proof, it becomes the specification for your order; we produce to the proof, not to earlier conversations, emails, or files.

Because of normal differences between a screen and a physical garment or material, small variances are expected in the trade and are not treated as defects — for example, [PLACEHOLDER: reasonable tolerance language, e.g. ±1/4″ on decoration placement and standard Pantone/DTG color variance between screen proof and finished goods].

Before production begins, we require a deposit — currently 50% of your order total, as shown on your written quote — with the remaining balance due before your order ships. Company-store and reorder accounts may run on different terms under a separate program agreement (see Section 8). We accept payment by the methods offered at checkout or on your invoice [PLACEHOLDER: list accepted methods — card, ACH, PO for approved accounts]. Payments are applied to the order named on the quote and aren’t transferable to other orders without our agreement.

Once your proof is approved and your deposit is received, we schedule production. Delivery dates are confirmed in writing before your order is approved — we don’t guarantee delivery dates verbally, and any date mentioned before that written confirmation is an estimate only.

We ship every order through the carrier best suited to it and aren’t responsible for delays the carrier causes once your order is in transit, though we’ll help you track down a late or lost shipment. Risk of loss passes to you when your order is delivered to the address you provided — if something arrives damaged, tell us and we’ll make it right.

You can change or cancel your order at no cost any time before you approve your proof. Once production has started against an approved proof, changes or cancellations are accepted only to the extent still possible, and you’re responsible for any costs already incurred — materials ordered, setup or digitizing work done, and any decoration run already committed.

Because your order is custom-made for you, we can’t accept returns for style, color, or sizing preference once production has started against your approved proof. If your order arrives defective or doesn’t match your approved proof, tell us within 10 business days of delivery. We’ll review the issue and, at Routeline’s reasonable determination, provide a reprint, a credit, or a refund for the affected items — consistent with the remedy terms stated on your written quote.

Company stores are activated after you’ve completed and approved a first order with us. Store-specific terms — the items offered, pricing, ordering process, and reorder timing — are set out in a separate program agreement between you and Routeline and, where they add detail, supplement these terms.

You keep all rights to your trademarks, logos, and designs. By sending us artwork, you grant Routeline a limited license to reproduce it solely to prepare proofs and fulfill your order — nothing more. We will not display, publish, or otherwise showcase your artwork or finished goods (in a portfolio, case study, marketing material, or elsewhere) without your prior permission.

To the fullest extent permitted by law, Routeline’s total liability for any order is limited to the amount you paid for that order, and we aren’t liable for indirect, incidental, or consequential damages (such as lost profits or business opportunity). These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, and any dispute will be brought in the state or federal courts located in Suffolk County, New York. [PLACEHOLDER: attorney to decide whether disputes are instead resolved by binding arbitration and, if so, under what rules and venue.]

See our privacy policy at /privacy for how we handle your information. For anything covered in these terms, reach us at hello@routelinebrandsupply.com.